Refund policy
Items must be sent back to Smash Wear within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will be given.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Smash Wear and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our location mailed back to the same location at:
Smash Wear
550 Fisherman St #540032
Opa Locka Fl 33054
• Exchanges
At Smash Wear, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits expires in two weeks.
• Processing
Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 3-5 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.
• Final Sale Items
Non Returnable, No Exceptions
All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable. ALL ITEMS PURCHASED WITH STORE CREDIT ARE FINAL SALE.
• In Store Pick Up
We also offer an ship to store pick up delivery option for local residents who want to pick up their items in store. Items eligible for in store pickup on the same day must be purchased before 1 pm eastern time, and will be shipped from our online facilities to our Opa Locka location (550 Fisherman St ) and will be available for pick up at 6 PM eastern time MONDAY-FRIDAY. Please note we have separate facilities for our online inventory and items purchased will not be available immediately.
To have your items shipped to the store, you must enter the code PICKUPS in the discount code bar at checkout. Your shipping fee will be waived, and our staff will know to ship to the location. If you placed your order and forgot to provide us with the code please call us and the shipping free will be refunded and the items will be sent to the location. Orders placed after 1 pm Friday and throughout the weekend for pickup will not be available in store until Monday after 6 PM. If you need an item ASAP, please contact us at (786)487-9137 and we may be able to assist you in getting a faster pick up. Please bring the card you paid with and a valid government issued ID at the time of pick up. You will be asked to provide us with your ID number and your signature to confirm your items were picked up.
Please note your items will be held in the location for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. If a customer decides they would like the items shipped instead, they can request an invoice for shipping and items can be sent to the address they provide. By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against Smash Wear.
For any Mail inquiries. Send all Mail to: 550 Fisherman St Po box #540032
Opa Locka Fl 33054